Support

Last updated: October 10, 2026

Get in touch

Write to aavarija@gmail.com — a real person reads every message. Including your iPhone model and iOS version helps us answer faster.

Common questions

I bought Pro and it isn't active. Open Settings inside PackZen and tap Restore purchases. Make sure you are signed in with the Apple Account you bought it with.

How do I cancel a subscription? Settings → Apple Account → Subscriptions on your iPhone, or Settings → PackZen Pro inside the app. Deleting the app does not cancel a subscription.

How do I get a refund? Refunds are handled by Apple: reportaproblem.apple.com.

There is no forecast for my trip. Forecasts cover about ten days ahead. For a trip further out, the list is built without weather and updates itself once the forecast becomes available. A city typed by hand rather than picked from search has no coordinates, so it has no forecast either.

I deleted a trip by mistake. Settings → Recently deleted keeps trips for 30 days.

My trips are not on my other device. Both devices need to be signed in to the same Apple Account with iCloud enabled for PackZen (Settings → Apple Account → iCloud).

Moving to a new phone without iCloud? Settings → Export trips saves a file you can import on the new device.

Terms

PackZen is licensed under Apple's standard Licensed Application End User License Agreement. See also the Privacy Policy.